Refund policy

Repelora · Last updated: 26/06/2027

At Repelora, we want you to shop with confidence. This policy explains how returns, replacements, and refunds work, and is designed to be fair to our customers while reflecting how our fulfilment model works. By placing an order with us, you agree to the terms below.

1. Order Cancellation

You can cancel your order free of cost only before it has been shipped/dispatched by our fulfilment partner. Once an order is shipped, it cannot be cancelled, as items are dispatched directly from our supplier/warehouse network. To cancel, email us at support@repelora.shop with your order number as soon as possible.

2. Damaged, Defective, or Wrong Item Received

If you receive a product that is damaged, defective, or different from what you ordered, we will make it right at no extra cost to you.

  • Report the issue within 48–72 hours of delivery by emailing support@repelora.shop with your order number, a clear photo/short video of the product and packaging.
  • Once verified, you will get a free replacement or a full refund — your choice.
  • You do not need to ship the item back to us in this case.

3. Returns for Other Reasons (Change of Mind, Size/Fit, etc.)

We accept return requests within 7 days of delivery, subject to the following conditions:

  • The item must be unopened, with the seal/cap intact, unused, and in its original packaging.
  • The item must not fall under our Non-Returnable list (Section 4).
  • Return shipping cost for this category is borne by the customer, since our products are fulfilled through a dropship network and reverse logistics for non-defective items isn't covered automatically.
  • Once we receive and inspect the returned item, a refund or store credit will be processed as per Section 5.
Note: Some product categories may not be eligible for this type of return (see Section 4) — please confirm with our support team before returning an item to avoid disappointment.

4. Non-Returnable Items

For hygiene and safety reasons (our products are pest-control sprays and chemical-based repellents), the following cannot be returned unless damaged/defective/wrong on arrival:

  • Any spray/bottle/sachet where the seal is broken, cap is opened, or product has been used/sprayed even once.
  • Items marked "Final Sale" / clearance/combo offers.
  • [any other category specific to your catalogue, if applicable]
Since these are chemical pest-control products, we're unable to accept opened/used bottles back into inventory for resale — this isn't optional, it protects both customers and our supply chain. Returns under this section are limited to unopened, sealed products only.

5. Refund Process & Timeline

Order Type Refund Method Timeline
Prepaid (Card/UPI/Netbanking) Original payment method 5–7 business days after approval
Cash on Delivery (COD) Bank transfer / UPI (details collected after approval) 7–10 business days after approval

Refunds are initiated only after the returned item is received and inspected (for Section 3 cases) or after verification (for Section 2 cases). You'll receive an email/SMS confirmation once your refund is processed. Please allow a few additional days for the amount to reflect, depending on your bank/payment provider.

6. Exchanges

If you'd prefer an exchange (e.g. different size/colour) instead of a refund, mention this when raising your request at support@repelora.shop. Exchanges are subject to stock availability.

7. Late or Missing Refunds

If you haven't received a refund within the timelines above, please first check with your bank or card provider, as processing times can vary. If it's still not reflected after [X] business days, contact us at support@repelora.shop and we'll look into it.

8. How to Raise a Return/Refund Request

  • Email support@repelora.shop or WhatsApp/call +919660833333 with your order number.
  • Our team will respond within [24–48 hours] with next steps.

9. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the contact details of our Grievance Officer are:

Email: support@repelora.shop
Address: S-143-B, Kaushalya Path, Basant Marg, Bani Park, Jaipur, Rajasthan 302016, India

10. Governing Law

This policy is governed by the laws of India, including the Consumer Protection Act, 2019. Any disputes shall be subject to the jurisdiction of courts in Rajasthan.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website after changes means you accept the updated policy.

12. Contact Us

Repelora
Email: support@repelora.shop
Phone: +919660833333
Address: S-143-B, Kaushalya Path, Basant Marg, Bani Park, Jaipur, Rajasthan 302016, India